Privacy Policy
This Privacy Policy was last revised on Wednesday, December 10, 2025.
1. Introduction and Contact Information
Plumber's Business Builder ("we," "our," or "us") is dedicated to helping plumbing professionals grow their businesses. We are committed to protecting the privacy of individuals who use our training, resources, and website. This Privacy Policy explains how your personal information is collected, used, and disclosed by Plumber's Business Builder.
This policy applies to our website plumbersbusinessbuilder.com and our associated services, training programs, and resources (collectively, the "Services").
By accessing or using our Services, you agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. As we operate in the UK, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
| Contact Detail | Information |
|---|---|
| Legal Entity Name | Plumber's Business Builder |
| Email Address | contact@plumbersbusinessbuilder.com |
| Postal Address | 142 Thornes Lane, Wakefield, United Kingdom, WF2 7RE |
2. Information We Collect
We collect information primarily related to plumbing business owners, managers, and employees interested in our training and consulting services.
A. Information You Provide to Us
This information is necessary to provide our B2B training, sales, and support services:
- Identity & Business Data: Full name, job title, company name, and company registration number (if applicable).
- Contact Data: Business postal address, professional email address, and business telephone number.
- Financial Data: Payment card details and billing information related to the purchase of training courses, consulting packages, or resource downloads (usually processed securely by a third-party payment processor like Stripe).
- Profile Data: Your username, password, training/course progress, resource purchases, specific business needs, feedback, and survey responses.
- Communications Data: Details from our interactions, such as enquiries made via contact forms, emails regarding support, or chat transcripts.
B. Information We Collect Automatically
When you visit plumbersbusinessbuilder.com, we may use tracking technologies:
- Technical Data: IP address, browser type, time zone setting, operating system, and the device used to access our site.
- Usage Data: Information about how you use our website, including the specific course pages you view, the time spent on those pages, downloads accessed, and the referring website.
- Tracking Data: Details collected via cookies to remember your preferences, analyse website traffic, and track the effectiveness of our marketing campaigns aimed at plumbing businesses.
3. How We Use Your Information (Legal Basis under UK GDPR)
We use the information we collect for the following purposes, based on a defined legal basis:
| Purpose of Use | Example of Use | Legal Basis (UK GDPR) |
|---|---|---|
| Service Delivery | Processing course enrolments, providing access to training portals, and delivering consulting services. | Performance of a Contract |
| Marketing | Sending email updates about new business strategies, training courses, or plumbing industry insights. | Consent (where required) or Legitimate Interests (for existing customers) |
| Account Management | Notifying you of changes to our service, managing your training subscriptions, and password resets. | Performance of a Contract and Legitimate Interests (security) |
| Customer Support | Responding to your queries about our resources or technical issues with the website. | Performance of a Contract and Legitimate Interests (effective service) |
| Analytics & Improvement | Analysing website traffic and course completion rates to improve our offerings and website functionality. | Legitimate Interests (business development) |
| Legal Compliance | Retaining records necessary to comply with UK tax law and other regulatory requirements. | Legal Obligation |
4. Disclosure of Your Information
We only share your business-related personal information with third parties where necessary to operate our service:
- To Service Providers: We may share data with cloud hosting providers (e.g., for our training portal), email delivery platforms (e.g., Mailchimp for newsletters), and payment processors (e.g., PayPal/Stripe for transactions).
- To Professional Advisers: We may share information with professional advisers such as accountants, auditors, or lawyers when necessary to obtain professional advice or manage legal claims.
- For Legal Reasons: We will disclose your information if we are required to do so by UK law, court order, or governmental regulation.
5. International Transfers
We are a UK-based business. However, some of our service providers (e.g., cloud hosting or email services) may be located outside of the UK or the European Economic Area (EEA).
When we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- Transferring data to countries deemed by the UK to provide an adequate level of protection.
- Using specific contracts approved by the UK (Standard Contractual Clauses), which give personal data the same protection it has in the UK.
6. Your UK GDPR Rights
As a data subject under UK GDPR, you have the right to:
| Your Right | Description |
|---|---|
| Right to Access | Request details of the personal data we hold about you. |
| Right to Rectification | Ask us to correct incomplete or inaccurate data we hold about you. |
| Right to Erasure | Ask us to delete your personal data (the 'Right to be Forgotten'). |
| Right to Object | Object to the processing of your personal data where we rely on a legitimate interest. |
| Right to Data Portability | Request that we transfer your personal data to you or a third party in a structured format. |
| Right to Withdraw Consent | Withdraw your consent at any time where we are relying on consent to process your data (e.g., for marketing). |
To exercise any of these rights, please contact us at contact@plumbersbusinessbuilder.com.
7. Right to Lodge a Complaint
If you are not satisfied with how we have handled your privacy request or if you believe we are processing your personal data unlawfully, you have the right to complain to the supervisory authority in the United Kingdom:
The Information Commissioner's Office (ICO)
Website: ico.org.uk
8. Changes to Our Privacy Policy
Any changes we make to this policy will be posted on this page and, where appropriate, we will notify you by email. The date this policy was last revised is noted at the top of the page.